The worlds of public relations and communications are multi-faceted. One of the most important parts of the industry is getting to know the inner workings of your clients so that you can create content that successfully bolsters their reputations and garners positive media attention.
Traditionally, ways of creating, sharing and viewing client content were limited to drafting op-eds, pitch materials and creating fact sheets, among other information providing collateral. As of late, PR and communications professionals have been looking to social media platforms to strengthen their strategies. LinkedIn, Meta (Facebook), Instagram, TikTok and Pinterest are among the most relevant social media networks from a PR perspective.
The benefits of traditional content creation still hold true. Op-eds and blogs are great ways for the public to gain insight through the media into a client’s opinions, thought processes, etc. on different subject matters and can lead to thought-leadership opportunities and partnerships with other like-minded individuals or organizations. The same goes for pitch materials, particularly with quotes or citations, and fact sheets with client information.
Social media has become an integral part of PR and communications plans for many organizations. The content created and social platforms used are dependent on the type of client. Nonprofit, social advocacy, legal and financial clients are more likely to use LinkedIn, Meta and Instagram, while fashion, beauty and consumer/lifestyle brands are likely to add TikTok and Pinterest into the mix.
For example, BlackRock, an American multinational investment company effectively uses LinkedIn to stand out as a thought-leader and advertise their services. Their content consists of infographic clips as well as testimonials. BlackRock knows their audience well, which allows them to curate specific content and decide which social media platforms to utilize. The company understands their audience exists on LinkedIn and is interested in reading niche blogs and learning financial jargon.
ASOS is a British online fashion and cosmetic company with over one million followers and 14 million likes on TikTok. They know a lot of their demographic resides on TikTok. ASOS follows all the trends and is very aware of what their audience wants to see. Their videos are lightly edited which make them more relatable and re-creatable to the audience. They advertise their products through videos of unboxings and styling people in creative environments.
The consumer’s attention span is decreasing due to the rise of social media. People do not want to read long posts or videos, but instead get their information quickly. Knowing the client’s target audience and understanding the idea of palatable content will lead to successful media campaigns. LinkedIn posts for one audience may not work for another, strategies are subjective. It is crucial to understand where a client’s demographic resides in order to produce the best content.